Privacy and personal information protection policy
Definition of personal information
Personal information does not include your business contact information such as your name, title, address or work phone number.
Internal governance plan
An internal committee oversees, according to a governance plan, the retention, protection and destruction of personal information. Personal information that is no longer required will be gradually destroyed while meeting operational requirements.
Collection and use of information
We are committed to collecting only the personal information of our employees, suppliers, clients and other partners that is needed to carry out our business activities. Here are the details:
- First and last name
- Phone number
- Street address
- Other information essential to employment (employees) and to business operations (suppliers and clients).
The site’s contact form collects your name, email, phone number (optional) and message, only to answer your request.
No personal information will be disclosed outside our organization and its activities. Please note that we do not use any biometric techniques.
Cookies and audience measurement
Only with your consent, the site uses Google Analytics to measure its traffic (number of visitors, pages viewed, source of the visit). Until you accept, no analytics cookies are set. You can change your choice at any time using the “Manage my cookies” link at the bottom of every page.
Security measures
We take every technological and human measure within our means to protect personal information against unauthorized use or external disclosure. Our staff are required to respect the confidentiality of the personal information we hold.
Consent
No information is collected without your consent. Please note that you give your consent automatically by using our online services. You can always withdraw your consent. To do so, simply contact us.
Access to personal information
You have a right of access to the personal data our organization holds about you. Please contact our person in charge of the protection of personal information to find out what it contains, check its accuracy, or request changes or deletion.
Complaints
If you have a complaint, please contact us. We will handle any complaint received as quickly as possible.
Security incident management
If a security incident involving personal information were to occur, we would take all necessary action in accordance with the confidentiality incident register (in French).
Person in charge of the protection of personal information
If you have questions or would like your personal information changed or deleted, please contact our person in charge of the protection of personal information:
Name: Caroline Robitaille-Quessy
Title: Clinic manager / dental hygienist
Phone: 819 379-2091
Email: cdentaireaisabelle@hotmail.com
Last updated: October 5, 2026